Terms of Service

2. Service description and scope

Civic Guide Ltd provides an educational platform offering step-by-step video tutorials and related written checklists about Apple devices such as iPhone, iPad, MacBook, Mac, iMac, Apple Watch, and AirPods. Our content focuses on setup, maintenance, and troubleshooting steps that a typical user can perform.

We are not a repair service and do not provide device repair, diagnostics, parts replacement, call-out services, or warranty support. Nothing on this website should be interpreted as a promise that a device issue will be resolved, or as a substitute for professional support where it is required.

Our tutorials may refer to common queries such as macbook repair dublin, macbook screen replacement dublin, or iphone battery replacement ireland to help users find educational information. These references do not imply that we provide those services.

3. User obligations

You agree to use the website in a lawful manner and in accordance with these Terms. You must not use the website in any way that could harm the website, interfere with other users, or violate any applicable law or regulation in Ireland or elsewhere.

• Use the tutorials responsibly, and stop if you are uncertain, uncomfortable, or the device appears unsafe (for example, overheating or battery swelling).
• Maintain your own backups, account credentials, and security. Some troubleshooting steps may involve changing settings or restoring software, and you are responsible for protecting your data.
• Provide accurate information if you contact us through our contact channels.

4. Accounts and one-person access

At this time, Civic Guide may be used without creating an account. If we introduce accounts or subscriptions in the future, you agree that you will create no more than one account per person, keep your login details confidential, and notify us if you suspect unauthorised access.

We may add, remove, or change features over time. We do not guarantee that any particular tutorial, device category, or feature will remain available.

5. Intellectual property

The website and its original content, including videos, text, graphics, layout, code, and branding elements, are owned by Civic Guide Ltd or licensed to us. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the website for your personal, non-commercial use only.

You must not copy, reproduce, distribute, publicly display, modify, create derivative works from, or exploit any part of the website without our prior written permission, except as permitted by applicable law.

Apple, iPhone, iPad, MacBook, iMac, AirPods and Apple Watch are trademarks of Apple Inc. Any references are for identification and educational purposes only. Civic Guide Ltd is independent and not affiliated with Apple.

6. Prohibited activities

You agree not to engage in any activity that disrupts the website, misuses our content, or violates the rights of others. Prohibited activities include, but are not limited to:

• Scraping, harvesting, or collecting content or data from the website using automated means without permission.
• Attempting to reverse engineer, decompile, or otherwise derive source code, underlying ideas, or algorithms from the website.
• Impersonating Civic Guide Ltd, our team, or any other person or entity.
• Uploading or transmitting malware, ransomware, spyware, or any other malicious code.
• Attempting to gain unauthorised access to the website, servers, or related systems.
• Spamming, sending unsolicited messages, or using the website to promote unrelated products or services.
• Using the website in a way that infringes intellectual property, privacy, or other rights of any third party.
• Using the website to facilitate illegal activity or content distribution.

7. Disclaimer of warranties

The website and all content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Civic Guide Ltd disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not guarantee that the website will be uninterrupted, secure, error-free, or that any tutorial will achieve a particular outcome. Device troubleshooting can depend on many factors, including device model, iOS or macOS version, hardware condition, accessories, and third-party apps.

8. Limitation of liability

To the maximum extent permitted by applicable law, Civic Guide Ltd will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities arising from or related to your use of the website or reliance on its content, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, Civic Guide Ltd’s total direct liability for any claim arising out of or relating to the website or these Terms is capped at the lower of (a) the total amount you paid to Civic Guide Ltd in the 12 months immediately preceding the event giving rise to the claim, or (b) EUR 100.

Nothing in these Terms limits liability where such limitation is not permitted by law, including liability for death or personal injury caused by negligence, or for fraud.

9. Indemnification

You agree to indemnify and hold harmless Civic Guide Ltd, its directors, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your misuse of the website, your breach of these Terms, or your violation of any law or third-party rights.

10. Third-party links and external services

The website may reference third-party services or platforms. Civic Guide Ltd is not responsible for the content, policies, or practices of third-party websites or services. Your use of any third-party service is subject to that third party’s terms and policies.

We may also use third-party analytics and advertising technologies as described in our Privacy Policy. Your cookie choices may affect which technologies are active on your device.

11. Privacy

Our Privacy Policy explains how we collect, use, and protect personal data, including cookie categories, advertising disclosures, and your rights. The Privacy Policy is incorporated into these Terms by reference.

12. Governing law and jurisdiction

These Terms are governed by the laws of Ireland. You agree that the courts of Dublin, Ireland will have exclusive jurisdiction to resolve any dispute or claim arising out of or relating to these Terms or your use of the website, subject to any mandatory consumer protection rights that apply to you.

13. Dispute resolution (informal first)

If you have a concern or dispute, you agree to contact us first and allow a 30-day period for informal resolution. This helps both parties address issues efficiently and fairly. If we cannot resolve the dispute informally within 30 days, either party may pursue a claim in the courts described above.

14. Termination and suspension

We may suspend or terminate your access to the website at any time, with or without notice, if we reasonably believe you have violated these Terms, used the website unlawfully, or posed a security risk to the website or other users.

The following sections survive termination: Intellectual property, Disclaimer of warranties, Limitation of liability, Indemnification, Governing law and jurisdiction, Dispute resolution, and any other provisions which by their nature should survive.

15. Modifications to these Terms

We may update these Terms from time to time. Changes will become effective 14 days after they are posted on this page. By continuing to use the website after the effective date, you agree to the updated Terms.

16. Contact information

For questions about these Terms or for legal notices, contact:

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